Refund policy

We have a 05 days return or exchange policy, which means you have 05 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt and opening video of the product package covering all sides and you must zoom the damaged area of the product.

Note:

  • For any defective/ damaged/incomplete/wrong order delivered, we request you to inform us within 24 hours of receiving the order with the unboxing video of the product received.
  • In case of Returning/ Exchanging a product/s:
    Reverse pick-up charges are Rs. 200/- . As we do not have our own delivery service, we rely on delivery partners like BlueDart, Delhivery, DTDC, etc.
    In case we initiate the Reverse Pick-up from our end, the Amount of Rs. 200 will be deducted from your Refundable amount.
  • Kindly ensure the video is clear and the damaged/defective/missing part of the jewellery is highlighted in zoom.
  • You must send us a video of the original labels and tags intact box.If the video is not shared as per the mentioned details we will be not able to cater any further request.
  • We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
  • In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount. This shall extend to promotional products, including but not limited to free gifts.
  • Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
  • Any single jewellery in a combo/ gift box cannot be replaced or returned.
  • Products purchased in the period of a special promotional offer, contests, clearance or any special scheme, cannot be returned or replaced.



To start a return, you can contact us at support@ashalite.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@ashalite.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ashalite.com